Contact Us | BNSF Exempt Retirees

Contact Us

Not sure who to call with your benefits and health care-related questions? Try these:

ProviderPhoneWebsite
Health and Benefits Administration
Eligibility for any BNSF benefit program: BNSF Benefits Center Tel: 833-277-8051 digital.alight.com/BNSF
Benefits Enrollment
  • Medicare-eligible Santa Fe retirees and surviving spouses: Via Benefits
  • All other retirees and surviving spouses: BNSF Benefits Center


Tel: 855-663-4219




Tel: 833-277-8051


my.viabenefits.com/bnsf




digital.alight.com/BNSF

Using Health Care Services & Benefits – Personal Assistance
  • Medicare-eligible Santa Fe retirees and surviving spouses: Via Benefits

Tel: 855-663-4219

my.viabenefits.com/bnsf 

Benefit Coverage and Claims
  • Call the Member Services number on your coverage ID card.
  • If you cannot find the benefit provider's contact information, call here:
    • Medicare-eligible Santa Fe retirees and surviving spouses: One Exchange
    • All other retirees and surviving spouses: BNSF Benefits Center





Tel: 855-663-4219




Tel: 833-277-8051





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Retirement
Pension Plan (BNSF Pension Center) Tel: 800-811-0687 https://bnsfpensioncenter.ehr.com
QDRO Consultants Company Tel: 800-527-8481 N/A
Railroad Retirement Board Tel: 877-772-5772 www.rrb.gov
Vanguard 401(k) Tel: 800-523-1188 www.vanguard.com
 
BNSF Benefits Helpline Tel: 800-234-1283 N/A